Frequently Asked Questions
Everything you need to know about our beauty products and services.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Ibd Beauty products are 100% cruelty-free and are never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days.
Can I return a product if it's not the right shade for me?
We offer a 30-day satisfaction guarantee. If a product isn't a perfect match, you can return it for a full refund or exchange, provided it is gently used and in its original packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated to be gentle and hypoallergenic. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my shipment?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.